Returns & Exchanges

Returns & Exchanges

We want you to feel confident in your Malibutique purchase. Eligible items may be returned or exchanged as long as they meet the requirements below.

Return and Exchange Window

Returns and exchanges must be delivered to our designated return address within 30 days of the date you received your order.

Please allow enough time for your chosen shipping carrier to deliver the package before the 30-day deadline. Packages postmarked within 30 days but delivered after the deadline may not be accepted.

Item Condition

To be eligible for a return or exchange, all items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
  • Returned with all original tags attached

Items that do not meet these conditions may be returned to the customer and will not qualify for a refund or exchange.

Starting a Return or Exchange

Before sending an item back, please contact us through our Contact Us page and include:

  • Your name
  • Order number
  • Item you would like to return or exchange
  • Reason for the return or exchange
  • Requested replacement size or item, when applicable

We will provide the appropriate return instructions and return address.

Please do not send returns to the address shown on your original shipping label unless instructed to do so.

Return Shipping

Customers are responsible for securely packaging and shipping returned items to our designated return address.

We strongly recommend using a trackable shipping service and keeping your tracking number until your return has been completed. Malibutique is not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address.

Original shipping charges are nonrefundable.

Exchanges

Exchanges are subject to product and size availability. Once your returned item has been received and inspected, we will contact you regarding the status of your exchange.

If the requested item is unavailable, you may choose another available item or receive a refund for the eligible returned merchandise.

Refunds

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an incorrect item or an item that appears damaged or defective, contact us promptly and include your order number and clear photographs of the item.

Questions?

For assistance with a return or exchange, please contact us through our Contact Us page.